Cyber-Seniors Live Help Sessions
Need Tech Help? You’re Not Alone!
We know that learning new technology can be tough. Maybe you have a smartphone that’s hard to use, or you have trouble remembering passwords and using your member portal online.
Don’t worry—you’re not alone. In fact, studies have shown that about 73% of adults aged 65 and older say they need help using new devices. That’s why we partnered with Cyber-Seniors, a non-profit organization that offers free technical support and training for older adults.
We’re excited to offer live help sessions designed to help you build your digital skills and feel more confident using your health plan benefits and online tools. There are classes on setting up your secure member portal, using your Wellcare Spendables® card, and more.
Sessions are available every weekday, so there are plenty of opportunities to join when it works best for you.
Click below to view the full schedule and sign up for a live help session today!
Session Topics:
- Using tools in the secure member portal, like the Estimate Drug Cost tool and the Find A Provider tool
- Shopping online with Wellcare Spendables and how to view your OTC catalog
- Getting started with telehealth and video conferencing
- Navigating your plan website resources
- Tech basics, like using QR codes, downloading apps, and connecting to Wi-Fi
- And more
These live help sessions are made specifically for our members and are tailored to the needs of older adults. Plus, they’re available to you at no extra cost!
Additional Resources to Stay Connected
- Need help with monthly Internet costs? Check out these Low-Cost Internet Options.
- Want to learn how to use our secure member portal? Check out our Member Portal Guide (Coming Soon).
- How can you tell if a text is real, spam, or a scam? Learn more about Text Message Legitimacy.
- Interested in Telehealth? Get started with our helpful Telehealth Guide.
